Exchange & Refund

DANKBANGER makes exchanges and refunds as hassle free as possible. Email us at info@dankbanger.com to submit a request. The typical response time is 24 hours or less on working days.

EXCHANGE

Accepted reasons to exchange a product:

- We sent the wrong product (contact us immediately, we will fix the issue ASAP)

- You ordered the wrong size

- You ordered the wrong product

- The product does not fit

- The product isn't compatible with your other items

- You're not satisfied

- Have another reason? Please contact us.

How long do exchanges take?

Depending on the reason for the exchange, we can send the correct item you need the same day you request the exchange. We work hard to make sure that exchanges are handled with a professional amount of urgency.

Will I have to pay anything?

If you are exchanging something due to a mistake that was made by us, we will pay for each shipping cost 100%, and you won't pay anything.

If you are exchanging something due to a mistake that wasn't made by us, we will pay for the 2nd package to be shipped to you, but you shall pay for the package that you send back to us.

REFUND

DANKBANGER refund policy lasts 7 days after the item has been delivered. If 1 week has gone by since the delivery date, unfortunately we can’t offer you a refund. 

Accepted reasons for a return/refund:

- The buyer is not satisfied with the quality/service.

- There is a defect in the product (email us immediately and attach a photo of the product(s) and defect. All defects are handled very seriously, you will be compensated.).

*To be eligible for a return, your item must be unused and in the same condition that you received it. 

Refunds (if applicable)

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain working days depending on your card issuer's policies.